This page shows how to remove app.gencloudex.com, js.gencloudex.com and logs.gencloudex.com from Mozilla Firefox, Google Chrome and Internet Explorer.
Sound familiar? You see app.gencloudex.com in your network log or in your browser’s status bar while browsing web sites that normally don’t load any content from third party domains. Maybe the app.gencloudex.com domain show up when performing a search at the Google search engine?
Here are some of the statusbar messages you may see in your browser’s status bar:
- Waiting for app.gencloudex.com…
- Transferring data from app.gencloudex.com…
- Looking up app.gencloudex.com…
- Read app.gencloudex.com
- Connected to app.gencloudex.com…
Does this sound like what you see your machine, you probably have some potentially unwanted program installed on your machine that makes the app.gencloudex.com domain appear in your browser. There’s no use contacting the owners of the site you were browsing. The app.gencloudex.com status bar messages are not coming from them. I’ll try help you to remove the app.gencloudex.com statusbar messages in this blog post.
I found app.gencloudex.com on one of the lab computers where I have some potentially unwanted programs running. I’ve talked about this in some of the previous blog posts. The potentially unwanted programs was installed on purpose, and from time to time I check if something new has appeared, such as pop-up windows, new tabs in the browsers, injected ads on website that usually don’t show ads, or if some new files have been saved to the hard-drive.
app.gencloudex.com resolves to the 69.16.175.42 IP address and logs.gencloudex.com to 69.16.175.42. app.gencloudex.com was registered on 2015-08-02.
So, how do you remove app.gencloudex.com from your browser? On the machine where app.gencloudex.com showed up in the statusbar I had Web Bar, Web United and SpeeditApp installed. I removed them with FreeFixer and that stopped the browser from loading data from app.gencloudex.com.
The bad news with statusbar messages such as this one is that it can be caused by many variants of potentially unwanted programs, not just the potentially unwanted program that’s installed on my system. This makes it impossible to say exactly what you need to remove to stop the status bar messages.
To remove app.gencloudex.com you need to review your computer for potentially unwanted programs and uninstall them. Here’s my suggested removal procedure:
The first thing I would do to remove app.gencloudex.com is to examine the programs installed on the machine, by opening the “Uninstall programs” dialog. You can find this dialog from the Windows Control Panel. If you are using one of the more recent versions of Windows OS you can just type in “uninstall” in the Control Panel’s search field to find that dialog:
Click on the “Uninstall a program” link and the Uninstall programs dialog will open up:
Do you see something suspicious in there or something that you don’t remember installing? Tip: Sort on the “Installed On” column to see if some program was installed approximately about the same time as you started observing the app.gencloudex.com status bar messages.
Then I would check the browser add-ons. Potentially unwanted programs often appear under the add-ons dialog in Mozilla Firefox, Google Chrome, Internet Explorer or Safari. Is there something that looks suspicious? Anything that you don’t remember installing?
I think you will be able to find and remove the potentially unwanted program with the steps outlined above, but in case that did not work you can try the FreeFixer removal tool to identify and remove the potentially unwanted program. FreeFixer is a freeware tool that I started develop many years ago. It’s a tool built to manually track down and uninstall unwanted software. When you’ve identified the unwanted files you can simply tick a checkbox and click on the Fix button to remove the unwanted file.
FreeFixer’s removal feature is not crippled like many other removal tools out there. It will not require you to pay a fee just when you are about to remove the unwanted files.
And if you’re having issues figuring out if a file is clean or potentially unwanted in FreeFixer’s scan report, click on the More Info link for the file. That will open up a web page which contains more details about the file. On that web page, check out the VirusTotal report which can be quite useful:
Did you find any potentially unwanted program on your machine? Did that stop app.gencloudex.com? Please post the name of the potentially unwanted program you uninstalled from your machine in the comment below.
Thank you!