Does this sound familiar? You see pop-up ads from custfdbk-1.com while browsing sites that mostl of the time don’t advertise in pop-up windows. The pop-ups manage to get round the built-in pop-up blockers in Chrome, Firefox, Internet Explorer or Safari. Maybe the custfdbk-1.com pop-ups turn up when clicking search results from Google? Or does the pop-ups appear even when you’re not browsing?

Here’s a screenshot of the custfdbk-1.com pop-up ad when it showed up on my machine:

(I’m sorry for the many watermarks. If I don’t add them, the screenshot always show up at some copy-cat blogs.)

If you also see this on your system, you most likely have some adware installed on your machine that pops up the custfdbk-1.com ads. So there’s no use contacting the site owner. The advertisements are not coming from them. I’ll do my best to help you with the custfdbk-1.com removal in this blog post.

I found the custfdbk-1.com pop-up on one of the lab machines where I have some adware running. I’ve talked about this in some of the previous blog posts. The adware was installed on purpose, and from time to time I check if something new has appeared, such as pop-up windows, new tabs in the browsers, injected ads on web site that usually don’t show ads, or if some new files have been saved to the hard-drive.

custfdbk-1.com was created on 2015-09-15. custfdbk-1.com resolves to 104.24.4.5.

So, how do you remove the custfdbk-1.com pop-up ads? On the machine where I got the custfdbk-1.com ads I had Movie Wizard, istartsurf and MedPlayerNewVersion installed. I removed them with FreeFixer and that stopped the custfdbk-1.com pop-ups and all the other ads I was getting in Mozilla Firefox.

The custfdbk-1.com domain is attracting quite a lot of traffic, just check out the Alexa traffic rank:

The issue with pop-ups like this one is that it can be popped up by many variants of adware. This makes it impossible to say exactly what you need to remove to stop the pop-ups.

Anyway, here’s my suggestion for the custfdbk-1.com ads removal:

1. What software do you have installed if you look in the Add/Remove programs dialog in the Windows Control Panel? Something that you don’t remember installing yourself or that was recently installed?
2. How about your add-ons you installed in Mozilla Firefox, Google Chrome, Internet Explorer or Safari. Anything in the list that you don’t remember installing?
3. If that didn’t solve the problem, I’d recommend a scan with FreeFixer to manually track down the adware. FreeFixer is a freeware tool that I’m working on that scans your computer at lots of locations, such as browser add-ons, processes, Windows services, recently modified files, etc. If you want to get additional details about a file in the scan result, you can click the More Info link for that file and a web page will open up with a VirusTotal report which will be very useful to determine if the file is safe or malware:

   

Here’s a video tutorial on how to remove the pop-ups with FreeFixer:

Did you find any adware on your machine? Did that stop the custfdbk-1.com ads? Please post the name of the adware you uninstalled from your machine in the comment below.

Thank you!