What is ProductAgentService.exe?

ProductAgentService.exe is part of Bitdefender ConnectAgent and developed by Bitdefender according to the ProductAgentService.exe version information.

ProductAgentService.exe's description is "Bitdefender Agent"

ProductAgentService.exe is digitally signed by Bitdefender SRL.

ProductAgentService.exe is usually located in the 'C:\Program Files\Bitdefender Agent\' folder.

Some of the anti-virus scanners at VirusTotal detected ProductAgentService.exe.

If you have additional information about the file, please share it with the FreeFixer users by posting a comment at the bottom of this page.

VirusTotal report

1 of the 67 anti-virus programs at VirusTotal detected the ProductAgentService.exe file. That's a 1% detection rate.

Scanner	Detection Name
Antiy-AVL	Trojan/Win32.Fuery

Sandbox Report

The following information was gathered by executing the file inside Cuckoo Sandbox.

Summary

Successfully executed process in sandbox.

Summary

{
    "file_failed": [
        "C:\\Users\\cuck\\AppData\\Local\\Temp\\settings\\ProductAgent.json"
    ],
    "regkey_opened": [
        "HKEY_LOCAL_MACHINE\\SOFTWARE\\Bitdefender Agent\\Install"
    ],
    "regkey_read": [
        "HKEY_LOCAL_MACHINE\\SOFTWARE\\Wow6432Node\\Microsoft\\Windows\\Windows Error Reporting\\WMR\\Disable"
    ],
    "dll_loaded": [
        "kernel32",
        "C:\\Users\\cuck\\AppData\\Local\\Temp\\log.dll"
    ],
    "file_opened": [
        "C:\\Windows\\SysWOW64\\en-US\\KERNELBASE.dll.mui"
    ]
}

Generic

[
    {
        "process_path": "C:\\Users\\cuck\\AppData\\Local\\Temp\\89e48dfe4cedfa1becacf0ac82338ecc43b8700c0dd14875d9b9b1d52366e5fb.bin",
        "process_name": "89e48dfe4cedfa1becacf0ac82338ecc43b8700c0dd14875d9b9b1d52366e5fb.bin",
        "pid": 2420,
        "summary": {
            "file_failed": [
                "C:\\Users\\cuck\\AppData\\Local\\Temp\\settings\\ProductAgent.json"
            ],
            "regkey_opened": [
                "HKEY_LOCAL_MACHINE\\SOFTWARE\\Bitdefender Agent\\Install"
            ],
            "regkey_read": [
                "HKEY_LOCAL_MACHINE\\SOFTWARE\\Wow6432Node\\Microsoft\\Windows\\Windows Error Reporting\\WMR\\Disable"
            ],
            "dll_loaded": [
                "kernel32",
                "C:\\Users\\cuck\\AppData\\Local\\Temp\\log.dll"
            ],
            "file_opened": [
                "C:\\Windows\\SysWOW64\\en-US\\KERNELBASE.dll.mui"
            ]
        },
        "first_seen": 1595753585.875,
        "ppid": 1268
    },
    {
        "process_path": "C:\\Windows\\System32\\lsass.exe",
        "process_name": "lsass.exe",
        "pid": 476,
        "summary": {},
        "first_seen": 1595753585.515625,
        "ppid": 376
    }
]

Signatures

[
    {
        "markcount": 1,
        "families": [],
        "description": "This executable has a PDB path",
        "severity": 1,
        "marks": [
            {
                "category": "pdb_path",
                "ioc": "D:\\bamboo\\home\\xml-data\\build-dir\\CODRU-BA-SOURCES\\bin\\Win32\\Release\\ProductAgentService.pdb",
                "type": "ioc",
                "description": null
            }
        ],
        "references": [],
        "name": "has_pdb"
    },
    {
        "markcount": 1,
        "families": [],
        "description": "Attempts to identify installed AV products by registry key",
        "severity": 3,
        "marks": [
            {
                "category": "registry",
                "ioc": "HKEY_LOCAL_MACHINE\\SOFTWARE\\Bitdefender Agent\\Install",
                "type": "ioc",
                "description": null
            }
        ],
        "references": [],
        "name": "antiav_detectreg"
    }
]

Yara

The Yara rules did not detect anything in the file.

Network

{
    "tls": [],
    "udp": [
        {
            "src": "192.168.56.101",
            "dst": "192.168.56.255",
            "offset": 662,
            "time": 6.335556983947754,
            "dport": 137,
            "sport": 137
        },
        {
            "src": "192.168.56.101",
            "dst": "192.168.56.255",
            "offset": 5342,
            "time": 12.36605191230774,
            "dport": 138,
            "sport": 138
        },
        {
            "src": "192.168.56.101",
            "dst": "224.0.0.252",
            "offset": 7186,
            "time": 6.181597948074341,
            "dport": 5355,
            "sport": 51001
        },
        {
            "src": "192.168.56.101",
            "dst": "224.0.0.252",
            "offset": 7514,
            "time": 4.1518518924713135,
            "dport": 5355,
            "sport": 53595
        },
        {
            "src": "192.168.56.101",
            "dst": "224.0.0.252",
            "offset": 7842,
            "time": 6.2888031005859375,
            "dport": 5355,
            "sport": 53848
        },
        {
            "src": "192.168.56.101",
            "dst": "224.0.0.252",
            "offset": 8170,
            "time": 4.79156494140625,
            "dport": 5355,
            "sport": 54255
        },
        {
            "src": "192.168.56.101",
            "dst": "224.0.0.252",
            "offset": 8498,
            "time": 3.032480001449585,
            "dport": 5355,
            "sport": 55314
        },
        {
            "src": "192.168.56.101",
            "dst": "239.255.255.250",
            "offset": 8826,
            "time": 4.711276054382324,
            "dport": 1900,
            "sport": 1900
        },
        {
            "src": "192.168.56.101",
            "dst": "239.255.255.250",
            "offset": 28236,
            "time": 4.1851279735565186,
            "dport": 3702,
            "sport": 49152
        },
        {
            "src": "192.168.56.101",
            "dst": "239.255.255.250",
            "offset": 36620,
            "time": 6.291023015975952,
            "dport": 1900,
            "sport": 53598
        }
    ],
    "dns_servers": [],
    "http": [],
    "icmp": [],
    "smtp": [],
    "tcp": [],
    "smtp_ex": [],
    "mitm": [],
    "hosts": [],
    "pcap_sha256": "2c607dd008e09383eb30b434bb5bab3bdb2dabe271ee8c25471cefae757adf1a",
    "dns": [],
    "http_ex": [],
    "domains": [],
    "dead_hosts": [],
    "sorted_pcap_sha256": "23cf10e1082d70a0c15cb28ebc9a57505e15ba0a5d9a5606d687d847cad02a05",
    "irc": [],
    "https_ex": []
}

Screenshots

Other files also named ProductAgentService.exe

ProductAgentService.exe (16 votes)

Error Messages

Malware or legitimate?

If you feel that you need more information to determine if your should keep this file or remove it, please read this guide.

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