What is g2ax_session_expert.exe?

g2ax_session_expert.exe is part of GoToAssist and developed by LogMeIn, Inc. according to the g2ax_session_expert.exe version information.

g2ax_session_expert.exe's description is "GoToAssist"

g2ax_session_expert.exe is digitally signed by LogMeIn, Inc..

g2ax_session_expert.exe is usually located in the 'c:\users\%USERNAME%\appdata\local\gotoassist remote support expert\1692\' folder.

None of the anti-virus scanners at VirusTotal reports anything malicious about g2ax_session_expert.exe.

If you have additional information about the file, please share it with the FreeFixer users by posting a comment at the bottom of this page.

Vendor and version information [?]

The following is the available information on g2ax_session_expert.exe:

PropertyValue
Product nameGoToAssist
Company nameLogMeIn, Inc.
File descriptionGoToAssist
Internal nameGoToAssist Remote Support
Original filenameGoToAssist Remote Support.exe
Legal copyright© 2019 LogMeIn, Inc.
Product version4.8 Build 1692
File version4.8 Build 1692

Here's a screenshot of the file properties when displayed by Windows Explorer:

Product nameGoToAssist
Company nameLogMeIn, Inc.
File descriptionGoToAssist
Internal nameGoToAssist Remote Support
Original filenameGoToAssist Remote Support.exe
Legal copyright© 2019 LogMeIn, Inc.
Product version4.8 Build 1692
File version4.8 Build 1692

Digital signatures [?]

g2ax_session_expert.exe has a valid digital signature.

PropertyValue
Signer nameLogMeIn, Inc.
Certificate issuer nameDigiCert SHA2 Assured ID Code Signing CA
Certificate serial number0777dd21cf5dc9dc785acbae2a02bb26

VirusTotal report

None of the 67 anti-virus programs at VirusTotal detected the g2ax_session_expert.exe file.

None of the 67 anti-virus programs detected the g2ax_session_expert.exe file.

Sandbox Report

The following information was gathered by executing the file inside Cuckoo Sandbox.

Summary

Successfully executed process in sandbox.

Summary

{
    "regkey_read": [
        "HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows NT\\CurrentVersion\\GRE_Initialize\\DisableMetaFiles"
    ],
    "dll_loaded": [
        "g2ax_combined_expert.dll"
    ]
}

Generic

[
    {
        "process_path": "C:\\Users\\cuck\\AppData\\Local\\Temp\\e228d4ac8b3e95178e443141d27202100030f209438f4ca8839f3e40b1ec821a.bin",
        "process_name": "e228d4ac8b3e95178e443141d27202100030f209438f4ca8839f3e40b1ec821a.bin",
        "pid": 2420,
        "summary": {
            "regkey_read": [
                "HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows NT\\CurrentVersion\\GRE_Initialize\\DisableMetaFiles"
            ],
            "dll_loaded": [
                "g2ax_combined_expert.dll"
            ]
        },
        "first_seen": 1600797186.796875,
        "ppid": 2016
    },
    {
        "process_path": "C:\\Windows\\System32\\lsass.exe",
        "process_name": "lsass.exe",
        "pid": 476,
        "summary": {},
        "first_seen": 1600797186.328125,
        "ppid": 376
    }
]

Signatures

[
    {
        "markcount": 1,
        "families": [],
        "description": "This executable has a PDB path",
        "severity": 1,
        "marks": [
            {
                "category": "pdb_path",
                "ioc": "c:\\jenkins\\workspace\\G2ARS\\Remote_Support\\G2ARS-Endpoint\\Windows-Endpoint\\_output_release\\g2ax_exe_expert.pdb",
                "type": "ioc",
                "description": null
            }
        ],
        "references": [],
        "name": "has_pdb"
    }
]

Yara

The Yara rules did not detect anything in the file.

Network

{
    "tls": [],
    "udp": [
        {
            "src": "192.168.56.101",
            "dst": "192.168.56.255",
            "offset": 662,
            "time": 6.2100608348846436,
            "dport": 137,
            "sport": 137
        },
        {
            "src": "192.168.56.101",
            "dst": "224.0.0.252",
            "offset": 3462,
            "time": 6.183578968048096,
            "dport": 5355,
            "sport": 51001
        },
        {
            "src": "192.168.56.101",
            "dst": "224.0.0.252",
            "offset": 3790,
            "time": 4.161099910736084,
            "dport": 5355,
            "sport": 53595
        },
        {
            "src": "192.168.56.101",
            "dst": "224.0.0.252",
            "offset": 4118,
            "time": 6.195173978805542,
            "dport": 5355,
            "sport": 53848
        },
        {
            "src": "192.168.56.101",
            "dst": "224.0.0.252",
            "offset": 4446,
            "time": 4.664638996124268,
            "dport": 5355,
            "sport": 54255
        },
        {
            "src": "192.168.56.101",
            "dst": "224.0.0.252",
            "offset": 4774,
            "time": 3.060868978500366,
            "dport": 5355,
            "sport": 55314
        },
        {
            "src": "192.168.56.101",
            "dst": "239.255.255.250",
            "offset": 5102,
            "time": 4.236063003540039,
            "dport": 1900,
            "sport": 1900
        },
        {
            "src": "192.168.56.101",
            "dst": "239.255.255.250",
            "offset": 12720,
            "time": 4.193689823150635,
            "dport": 3702,
            "sport": 49152
        },
        {
            "src": "192.168.56.101",
            "dst": "239.255.255.250",
            "offset": 16912,
            "time": 6.226140975952148,
            "dport": 1900,
            "sport": 53598
        }
    ],
    "dns_servers": [],
    "http": [],
    "icmp": [],
    "smtp": [],
    "tcp": [],
    "smtp_ex": [],
    "mitm": [],
    "hosts": [],
    "pcap_sha256": "63af7d0d5069a44e51afe967281d34e65029fa73a37ec85be7740a6d7c51eb17",
    "dns": [],
    "http_ex": [],
    "domains": [],
    "dead_hosts": [],
    "sorted_pcap_sha256": "bbf7bf27207c2c87651ae11e26c996ee52428713025c63fc9929235292906823",
    "irc": [],
    "https_ex": []
}

Screenshots

Screenshot from the sandboxScreenshot from the sandbox

Hashes [?]

PropertyValue
MD5e67db7b53715e7e3a87fd75a80d0f5d1
SHA256e228d4ac8b3e95178e443141d27202100030f209438f4ca8839f3e40b1ec821a

Error Messages

These are some of the error messages that can appear related to g2ax_session_expert.exe:

g2ax_session_expert.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

g2ax_session_expert.exe - Application Error. The instruction at "0xXXXXXXXX" referenced memory at "0xXXXXXXXX". The memory could not be "read/written". Click on OK to terminate the program.

GoToAssist has stopped working.

End Program - g2ax_session_expert.exe. This program is not responding.

g2ax_session_expert.exe is not a valid Win32 application.

g2ax_session_expert.exe - Application Error. The application failed to initialize properly (0xXXXXXXXX). Click OK to terminate the application.

What will you do with the file?

To help other users, please let us know what you will do with the file:



Malware or legitimate?

If you feel that you need more information to determine if your should keep this file or remove it, please read this guide.

Please select the option that best describe your thoughts on the information provided on this web page


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Comments

Please share with the other users what you think about this file. What does this file do? Is it legitimate or something that your computer is better without? Do you know how it was installed on your system? Did you install it yourself or did it come bundled with some other software? Is it running smoothly or do you get some error message? Any information that will help to document this file is welcome. Thank you for your contributions.

I'm reading all new comments so don't hesitate to post a question about the file. If I don't have the answer perhaps another user can help you.

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