SupportSoft, Inc. - 0% Detection Rate *

Did you just download a file that has a digital signature from SupportSoft, Inc. and wonder if the file is safe? If that's the case, please read on.

You will probably notice SupportSoft, Inc. when running the file. The publisher name shows up as the "Verified publisher" in the UAC dialog as the screenshot shows:

You can view the additional details from the SupportSoft, Inc. digital signature with the following procedure:

1. Open Windows Explorer and locate the SupportSoft, Inc. file
2. Right-click the file and select Properties
3. Click the Digital Signatures tab
4. Click the View Certificate button

Here is a screencap of a file signed by SupportSoft, Inc.:

As you can see in the screengrab above, Windows reports that "This digital signature is OK". This implies that the file has been published by SupportSoft, Inc. and that no one has tampered with the file.

If you click the View Certificate button shown in the screenshot above, you can see all the details of the certificate, such as when it was issued, who issued the certificate, how long it is valid, etc. You can also view the address for SupportSoft, Inc., such as the street name, city and country.

VeriSign Class 3 Code Signing 2004 CA has issued the SupportSoft, Inc. certificates. You can also examine the details of the issuer by clicking the View Certificate button shown in the screenshot above.

SupportSoft, Inc. Files

These are the SupportSoft, Inc. files I have collected, thanks to the FreeFixer users.

* How the Detection Percentage is Calculated

The detection percentage is based on that I have gathered 1393 scan results for the SupportSoft, Inc. files. 0 of these scan reports came up with some sort of detection. If you like, you can view the full details of the scan reports by examining the files listed above.

Analysis Details

The analysis is based on certificates with the following serial numbers:

• 5ac67a1c11696e678155a653985b6506
• 2ad2155728355f86bd1c5f93fcc34218

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